By allowing people to make changes to the system – however small… “you (let them) have a desire to achieve, a sense of duty, a desire for self-realization” – Energy directed exclusively inwards just becomes negative.
Example: Soon after privatisation East Japan Railways implemented a simple suggestion scheme through suggestion boxes and quality circles which generated 643,000 idea in the first year.
Source: Katayama, O. (1996). Japanese business into the 21st Century: strategies for success.