Mar 30, 2010 0
Risk Roundup 009: Cutting Good Cookies (Note)
“Here they tend to take the cookie cutter and cut the same cookie…and it’s a good cookie. Once they get the design right it’s great, and it’s designed with reliability built in. Compare this with Spain where somebody would be cutting corners to try to do things faster – resulting in variability and difficulties or bad quality”.(i)
Fear, need for structure, and intense client relationships result in risk averseness which equates to consistent results which in turn form the stable base for conscientious, continual, incremental innovation (kaizen).
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This post is part of a series of excerpts from interviews with foreign executives in Japan, focusing on creativity. Excerpts have been edited for confidentiality.
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